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A Which? survey has named Wizz Air the worst short-haul airline for the second yr in a row.
In October 2023, the buyer champion’s annual airline satisfaction survey assessed 10,775 flights, with UK passengers requested to charge airways on customer support, worth for cash, seat consolation, and food and drinks.
The price range Hungarian provider was criticised for delays and poor customer support, with one buyer calling the airline “inconceivable” to speak with after they sought help.
One star out of 5 was awarded to the airline for customer support with an total rating of 44 per cent cementing its second consecutive yr in final place, slightly below Ryanair (47 per cent), Iberia (49 per cent) and Vueling (53 per cent).
Not more than two stars had been awarded to Wizz Air in any of the opposite classes, together with worth for cash.
Jet2 took the highest spot within the Which? analysis with a five-star customer support rating and 80 per cent of flyers surveyed elevating no points with the airline.
Which? journey editor, Rory Boland, stated: “Air fares have soared in recent times, and the naked minimal passengers ought to count on in return for his or her hard-earned money is a dependable service, with pleasant, easy-to-access buyer assist when they’re let down.
“Whereas the likes of Jet2 proceed to excel on this regard, our survey reveals that passengers of many airways are sadly being shortchanged – with excessive charges of last-minute cancellations, abysmal customer support and sneaky further charges for baggage mountain climbing up the ultimate worth.”
Wizz Air strongly disputes the Which? conclusions, discovering the survey methodology “deceptive” and the outcomes from the pattern group “not consultant” of the airline’s buyer base.
Marion Geoffroy, UK managing director at Wizz Air UK, stated: “We conduct buyer satisfaction surveys throughout our community and tons of of hundreds of passengers have stated they’re glad with the service we offer. Our outcomes present our buyer satisfaction has improved year-on-year and is considerably greater than this report suggests.
“Wizz Air’s model consideration is greater than our principal UK competitor and the Civil Aviation Authority has confirmed that Wizz Air is absolutely complying with its commitments to clients following the deed of endeavor signed final yr.”
Geoffroy concluded: “We’re happy with this progress and are assured that the general public’s notion will change into extra reflective of our present efficiency, which is among the many finest within the UK.”